This privacy policy will explain how Lane Financial Management Ltd uses the personal data we collect from you.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

Lane Financial Management Ltd collects the following data:

• Personal identification information (Name, email address, phone number, etc.)
• Data required for Lane Financial Management Ltd to ‘get to know our clients.’ This includes your employment details, details of your family, your wills, income and expenditure, assets and liabilities, details of your existing contracts, details on your attitude to risk and investment experience etc.
• Data regarding your state of health.
• Data regarding your ethical beliefs.
• Data regarding any religious beliefs (this will impact Islamic finance needs).

How do we collect your data?

You directly provide Lane Financial Management Ltd with most of the data we collect. We collect data and process data when you:

• Accept the Terms of Business and complete a Fact Find document.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

Our Company may also receive your data indirectly from the following sources:

• From third party advisers, these may include your accountants, solicitors, stockbrokers, or discretionary investment managers.
• From product providers (a Letter of Authority will be signed before any data is requested).

How will we use your data?

Lane Financial Management Ltd collects your data so that we can:

• Assess your income and expenditure needs.
• Assess your cashflow position.
• Assess your tax status.
• Assess your assets and liabilities.
• Assess your existing contracts to identify suitability or any existing shortfall.
• Establish your risk profile and capacity for loss.
• Gain an understanding of your financial circumstances in order to provide suitable financial advice and make recommendations.
• To provide you with any services and/or information you request from us (which includes carrying out any obligations arising from any contracts entered into between you and us).
• To notify you about changes to our service.
• To provide you with information by post, email, telephone or otherwise.
• To administer our site and for internal operations, including troubleshooting, data analysis, load management, testing, research, statistical and survey purposes.
• To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
• To measure or understand the effectiveness of content we serve to you and others, and to deliver relevant content to you.
• For the purposes of providing services such as ‘most popular’ information on our site.
• To allow you to participate in interactive features of our sites when you choose to do so.
• As part of our efforts to keep our sites safe and secure and to prevent and detect money laundering, financial crime, and other crime.

If you agree, Lane Financial Management Ltd will share your data with suitable product providers so that they may offer you their products and services.

When Lane Financial Management Ltd processes your information, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent transactions.

How do we store your data?

Lane Financial Management Ltd securely stores your data on our secure servers in the United Kingdom and retain it for as long as the law requires.

Lane Financial Management Ltd is required to keep records relating to suitability for a minimum of the following periods:

• If relating to a pension transfer, pension conversion, pension opt-out or FSAVC the records are held indefinitely.
• If relating to a life policy, personal pension scheme or stakeholder pension scheme records are held for 5 years.
• In any other case records are held for 3 years.

These are FCA minimum requirements. However, Lane Financial Management Ltd reserves the right to keep records for longer than these minimum periods if we believe that it will assist in our client adviser relationship, as well as to provide documentation in the case of a complaint.

Marketing

Occasionally Lane Financial Management Ltd may send you information about our services.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Lane Financial Management Ltd from contacting you for marketing purposes.

What are your data protection rights?

Lane Financial Management Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at

Our email: Carl@lane.fm

Call us at: 02392 830640

Or write to us: The Compliance Officer, Lane Financial Management Ltd, Cams Hall, Fareham, Hampshire, PO16 8AB.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Lane Financial Management Ltd uses cookies in a range of ways to improve your experience on our website, including:

• Understanding how you use our website.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review. This privacy policy was last updated on 6^th July 2023.

How to contact us

If you have any questions about Lane Financial Management Ltd.’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: Carl@lane.fm

Call us: 02392 830640

Or write to us at: The Compliance Officer, Lane Financial Management Ltd, Cams Hall, Fareham, Hampshire, PO16 8AB.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Number: 0303 123 1113.