Complaints

Unless we notify you in writing to the contrary, we will be treating you as a “retail client”. This means that you are afforded the highest level of protection under the regulatory system and should have the right to take a complaint to the Financial Ombudsman Service.

In the event that you are dissatisfied with a recommendation we have made you may be entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us:

Write to:

Mr Carl Rivers
Lane Financial Management Ltd
Cams Hall, Fareham, Hampshire, PO16 8AB

By phone: 02392 830 640 or by email: carl@lane.fm

For your further protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’).

We are covered by the Financial Services Compensation Scheme (‘FSCS’). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Investment

Most types of investment business are covered for 100% of the claim to a maximum of £85,000 per person per firm.

Insurance

Insurance advising and arranging is covered for 100% of the claim, without any upper limit.

Mortgage

Mortgage advising and arranging is covered for 100% of the claim to a maximum of £85,000 per person per firm.

Further information about compensation scheme arrangements is available from the FSCS.

Please be assured we treat complaints very seriously.

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Lane Financial Management Ltd is authorised and regulated by the Financial Conduct Authority - Registration No. 438355